MASTERING INTERPERSONAL & COMMUNICATIONS SKILLS
INTRODUCTION:
Today’s knowledge worker truly requires an integrated set of skills; we are committed to helping your knowledge worker become more skilful in their business relationships. Your success in work and life depends directly on the impact you make on others.
Having positive interpersonal skills increases the productivity in the organization since the number of conflicts is greatly reduced! People who have good interpersonal skills can generally control the feelings that emerge from difficult situations with the ability to respond appropriately without getting overwhelmed by emotion. The term “Interpersonal skills” is often used in business contexts to mean the ability of a person to operate effectively within business organizations through social communication and interactions.
Course Overview
It is an understood fact that by communicating respect for other people or professionals, within the workplace will enable the reduction of conflict and increase the participation and assistance in obtaining information or completing tasks. People with good interpersonal skills seem to know the right things to say and they make the communication process a lot easier.
After completing this course, you will be able to perform with grace and dexterity in handling trying and exasperating situations. You will recognize how to come across to others, speak honestly and confidently, master your emotions, give and receive criticism and say what you need to say without offending or creating conflict.